William Hill has announced that it expects a material impact on revenue and earnings from the novel coronavirus (Covid-19) pandemic, and has therefore suspended its 2019 dividend to retain financial resources within the business.

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While the operator said it was too soon to determine the impact of Covid-19, it faces significant disruption from the suspension of professional sports – with 53% of 2019 revenue coming from sports betting – and the closure of US casinos.

However, to offer an idea of the sort of disruption it faces, it has estimated a decline in earnings before interest, tax, depreciation and amortisation of between £100m (€110.2m/$122.9m) and £110m in 2020. This has been determined based on a series of expected outcomes.

It believes that UK and international football is most likely to resume in August – a month later than GVC Holdings’ estimate – with the summer’s Uefa European Football Championship to either be cancelled or pushed back to 2021.

William Hill Account Suspended Access

It expects its UK retail estate to be shuttered for a month, horse racing’s Grand National and Royal Ascot festival to be cancelled, and US sports to resume in time for the new National Football League season in September.

However, each month that its retail estate is closed would lead to an additional EIBITDA reduction of between £25m to £30m.

“These are truly unprecedented times but William Hill has been around for 86 years and over that time we have gained huge experience and understanding of our customers,” the operator’s chief executive Ulrik Bengtsson said. “People want to place sports bets and they will continue to do so where possible.

“In recent days we have seen betting on horses, greyhounds, international football and our well-stablished virtual sports.”

Faced with this situation, the William Hill board has decided to suspend its 2019 dividend, due to be proposed at its Annual General Meeting on 15 May, until further notice.

The operator added that it has a “robust financial position” and liquidity to absorb the impact of the scenario it has outlined. Furthermore, it has an undrawn committed revolving credit facility of £425m, William Hill added, and is working closely with banking partners to further enhance its liquidity position.

The operator said it has already taken a number of mitigating actions to reduce its variable cost base and manage cash flow, as well as a series of measures to ensure normal operations. Large parts of the group had already transitioned to working from home.

“We are taking action to maintain our operational capability, to secure and enhance our liquidity and to ensure we are in a strong position to resume full operations when the sporting calendar returns to normal,” Bengtsson said.
“We have been quick to initiate our business continuity plans, which have been in place for some weeks, with our colleague’s and customer’s welfare highest on the agenda,” he added. “Large parts of the business continue to operate on a ‘business as usual’ basis.”

William Hill is the latest operator to publish an estimate of the impact of Covid-19 on its business today (16 March). Earlier, GVC Holdings revealed that up to £150m of EBTIDA could be wiped out by the pandemic, while Flutter Entertainment said its earnings will be down by up to £110m.

The Stars Group, which is to merge with Flutter later this year, did not provide any estimates on the potential impact on earnings. However, it noted that with 62% of revenue coming from poker and gaming in 2019, the sporting shutdown would have less of an effect.

Why do I have to verify my account?

William Hill is one of the oldest and well-known online bookmakers, with a lot of experience behind its back. The bookmaker has a lot to offer to its clients, like the many payment methods and bonus offers, which can literally give you some free money. But, the problem which not only William Hill faced, but all the online bookmakers, is that online scammers see a lot of potential in this. It is very easy to fraud from the bookmaker if you did not verify your personal details, so the only way for William Hill to prevent any scammers from joining, is to require personal details verification (KYC Verification), which makes any scamming impossible.

How to pass the KYC Verification?

You already know that, after the registration process you should pass the verification, in order to prove your identity and not have any problems with William Hill in the future. The verification process required not only from William Hill but from every online bookmaker is called KYC Verification, or Know Your Customer. There is no other way to prove your identity. The KYC verification will not only prove your identity, but also should prove to you, that the bookmaker is legal and you are not going to face any problems through your betting journey.

Passing the Know Your Customer Verification is actually not a hard and long process, you can finish it for just a few minutes. In order to pass the KYC verification, you only need to provide William Hil some documents, you can do it by sending a scanned copy or a picture. The verification process actually consists of two sub-verifications: Personal details and address.

For the Personal Details Verification, you only need to send a scanned copy or a picture of one of the following documents

• ID Card - Both Front and Back,
• Passport - Photo and the Cover Page,
• Driver’s Licence - Photo, name, and signature.

For the next Address Verification, you again need to send a scanned copy or a picture of some documents

• Utility Bill - Where your name and address is clearly visible,
• Bank or Credit Card Statement - Again name and current address should be clearly visible,
• Local Authority Tax Bill - Where name, address, and tax ID number are clearly visible.

How long do you have to wait for the KYC Verification?

Why Is My William Hill Account Suspended

After you send your verification documents to William Hill, you should wait a bit for the team of the bookmaker to see and approve them. The waiting times for this can really vary, it both depends on you and William Hill, when you send the documents, how much work has the bookmaker. The waiting times can vary from 24 hours up to 7 days.

Notice that if you do not provide William Hill true verification documents, the bookmaker may reject them and reject you at all, you may be suspended from joining until you provide the bookmaker real details about you. In order to not have any problems with William Hill you should pass the KYC Verification.

Frequently Asked Questions

Q: Is it possible to skip the KYC verification when I join William Hill?

A: The KYC verification is not required to own an account, but it is required when you start playing, or to be more exact, when you deposit or withdraw money from your account.

Q: Is it safe to share my documents with William Hill?

A: Yes, it is safe to share your documents pictures with William Hill, the bookmaker is using high 128 SSL bit encryption technology, which ensures that your documents remain between you and William Hill. And all other personal information from the documents, which the bookmaker does not have to know, can be covered, when you are sending the picture.

William Hill Account Sign In

Q: Can I play in William Hill when the KYC verification process is in progress?

A: The bookmaker will allow you to deposit money into your account when you are waiting for verification approval, but if you do not pass it, you cannot deposit or withdraw money?

Q: Can I send the required documents for the KYC verification through my smartphone?

A: William Hill allows you to send the documents for the KYC verification using both the mobile website version and the mobile application, which is available for both Android and iOS devices.

William Hill Account Suspended Account

Conclusion

William Hill is one of the leading online bookmakers, which has a lot of years of experience in the online gambling market. By joining William Hill, you are going to have access to a lot of sports betting options and markets, live betting options, virtual sports, eSports, casino and live casino games, which include separate sections like bingo, vegas, scratchcards, Macau, poker etc.., also you can benefit from all of the helpful features. Do not forget that William Hill is very popular with its welcome bonus offers, which are not very generous, but are available for every single section of the bookmaker, which compensates. You can see more information about everything about William Hill in the in-depth review.

William Hill Account Suspended Indefinitely

Before you start your William Hill’s betting journey, you should open an account, which is quite an easy process, but after that, you should pass the KYC verification, which you already know how to. Remember that, in order to not have any problems with William Hill in the future, you should pass this verification to prove your identity and address. Notice that without passing the KYC verification you are not going to be allowed to withdraw or deposit any money from your account, so as you already know how to, just pass the KYC verification and if you have any questions you are free to contacts William Hill’s customer support agents.